Privacy Policy for Nova Estates
At Nova Estates, located at 27 Savile Row, Mayfair, London W1S 2ET, United Kingdom, and reachable by phone at +44 382 793 1030 or via email at privacy@novaestates.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and business operations. This policy is effective as of January 1, 2025, and is reviewed and updated annually by our Data Protection Officer, Dr. Eleanor Vance.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: This includes your name, address, email address, phone number, and other contact details when you register, inquire about properties, or use our services.
- Property Preferences: Information about the types of properties you are interested in, your budget, and preferred locations.
- Financial Information: If you engage in transactions with us, we may collect financial information such as credit card details, bank account information, and other payment-related data. All financial transactions are processed through secure, PCI DSS compliant payment gateways.
- Website Usage Data: We collect data about how you use our website, including your IP address, browser type, pages visited, and other usage statistics. This data is collected through cookies and similar technologies as described in our Cookies Policy.
- Communication Data: Records of your communications with us, including emails, phone calls, and chat logs. These records are maintained to ensure quality customer service and to address any potential disputes.
How We Use Your Information
We use your information for various purposes, including:
- Providing Services: To help you find properties, manage your account, and provide customer support. Our real estate agents, such as Ms. Amelia Stone and Mr. Charles Harding, utilize this information to tailor their services to your specific needs.
- Communication: To send you updates, newsletters, marketing materials, and other information about our properties and services. You can opt-out of receiving these communications at any time.
- Improving Our Services: To analyze website usage data, personalize your experience, and improve our website and services. Our web analytics team, led by Mr. Samuel Davies, monitors site performance and user behavior to identify areas for improvement.
- Legal Compliance: To comply with legal obligations, such as anti-money laundering regulations and property transaction laws. Our legal team, headed by Ms. Olivia Wright, ensures compliance with all applicable laws and regulations.
- Security: To protect your information and prevent fraud. We employ robust security measures, including encryption and multi-factor authentication, to safeguard your data.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party service providers who assist us with website hosting, payment processing, marketing, and other services. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Real Estate Partners: Partner real estate agencies and property developers who may have properties that match your preferences. We only share your information with these partners with your consent.
- Legal Authorities: Law enforcement agencies or regulatory bodies if required by law. We will only disclose your information in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with options regarding your data.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: Using encryption to protect sensitive data during transmission and storage. We use industry-standard encryption protocols to secure your financial and personal information.
- Access Controls: Limiting access to your information to authorized personnel only. Our employees undergo regular training on data protection and security best practices.
- Security Audits: Conducting regular security audits to identify and address potential vulnerabilities. We engage third-party security firms to conduct penetration testing and vulnerability assessments.
- Data Breach Response Plan: Having a comprehensive data breach response plan in place to minimize the impact of any security incidents. Our incident response team is available 24/7 to address any potential security breaches.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you. You can submit a request to our Data Protection Officer at privacy@novaestates.com.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer, Dr. Eleanor Vance, at privacy@novaestates.com or by mail at 27 Savile Row, Mayfair, London W1S 2ET, United Kingdom. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We typically retain transaction data for seven years to comply with financial regulations. Website usage data is retained for one year for analytical purposes.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your jurisdiction. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws. When transferring data internationally, we rely on standard contractual clauses approved by the European Commission and other relevant legal mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically. Major updates will be communicated directly to registered users via email.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Nova Estates
27 Savile Row, Mayfair
London W1S 2ET
United Kingdom
Phone: +44 0517776881
Email: privacy@novaestates.com
Data Protection Officer: Dr. Eleanor Vance